Privacy Policy

Global Excel Management Inc. ("GEM") has always placed the utmost importance on the protection of the personal information it handles. Personal information is any identifiable information about you or that can lead to your identification. It is with this in mind that we have a developed a privacy policy to detail just how we manage and protect your personal and sensitive information while complying with the requirements under the Personal Information Protection and Electronic Documents Act (“PIPEDA”).

Why we need your personal information

Global Excel collects, uses and may disclose your information for the following purposes:

• To offer you insurance services.
• To inform you about services offered by Global Excel.
• To verify your identity.
• To provide you with assistance services.
• To verify the accuracy of your private information.
• To analyze claims.
• To pay claims.
• To obtain indemnities from third parties responsible for your losses.
• For other purposes that Global Excel will identify to you before collecting, using and disclosing your information.

How we collect your personal information

Global Excel collects your personal information directly from you and your insurer. Global Excel also collects personal information from third parties, when necessary, but not without first obtaining your express written consent.

How we obtain consent from you

Global Excel informs you why it needs your personal information before obtaining your consent. Consent may be inferred from your voluntary disclosure of your personal information. Global Excel shall also obtain your express consent, orally or in writing, in most of the situations where your information is collected or disclosed. Global Excel will obtain your consent when it is needed for a purpose not first identified to you. Global Excel records your consent in your file.

Disclosure and Use of your Personal Information

No personal information is disclosed to a third party without your written consent, unless the disclosure of your personal information is permitted or mandatory under Canadian Federal and Provincial Laws. Global Excel will make sure your consent is enlightened, by informing you of the purpose for which we need to disclose the information. Global Excel also discloses your personal information to the following parties, when necessary for the performance of their duties: your insurer, affiliates of Global Excel, Global Excel employees and third parties engaged by Global Excel to provide services. Global Excel limits the disclosure by disclosing only the personal information necessary for the accomplishment of the purpose previously identified to you.

Withdrawing your Consent

You may withdraw your consent or refuse to have your information collected, used or disclosed for any purpose previously indicated to you. In certain circumstances, your consent may be required for legal or contractual reasons. In these circumstances, withdrawing or withholding your consent may affect our ability to offer services to you or, for example, your insurance coverage or your right to indemnification under an insurance contract may be affected. For more details, please contact our Privacy Officer (see “Questions, Request for Access, Concerns” below.)

Safeguarding your Personal Information

Your personal information is recorded in well-identified physical or electronic files. Physical files are stored in a secured area with limited access and kept safely so that their content remains protected from unauthorized access. Electronic documents are also kept on secured databases and our Information Technology Department ensures that their integrity and accuracy are preserved. Access to these databases is restricted and systems are protected, in particular, through the use of firewalls.

At Global Excel no documents, disks, or any other physical or electronic document containing personal information can be discarded without first ensuring and verifying that it cannot be restored. All documents containing personal information that is no longer required are destroyed.

Accessing your Personal Information

Global Excel verifies the identity of the requestor before giving access to personal information. In some cases an administrative fee will be applicable. You can have access to your file by sending a written request. Upon reception of the written request, Global Excel prepares a copy of the file and sends it to you only. If you believe that the information is not up to date or not accurate, Global Excel will, at your request, amend or correct it if it is found to be deficient. For more details on how to access your Personal Information, please contact our Privacy Officer (see “Questions, Request for Access, Concerns” below). Under exceptional circumstances, access may be denied by Global Excel.

Retention of your Personal Information

Global Excel keeps your personal information as long as it is necessary to achieve the purposes for which it was collected and to satisfy legal and contractual requirements.

Questions, Request for Access, Concerns

If you have any questions, if you wish to access your personal information, if you wish to challenge Global Excel’s management of your personal information or have any other concerns relating to your personal information, please call at 1-866-566-1130 (toll free) or +1 819-566-1130 and ask for our Privacy Officer. You may also contact our Privacy Officer at:

Global Excel
Privacy Officer
73 Queen Street
Sherbrooke, Quebec J1M 0C9
Email: privacyofficer@globalexcel.com

If you are not satisfied with our response you may contact:

If you are a Quebec resident:

Commission d’accès à l’information
575, rue St-Amable
Bureau 1-10
Quebec, Quebec G1R 2G4
1-888-528-7741

If you are not a Quebec resident:

The Privacy Commissioner of Canada
112 Kent Street
Ottawa, Ontario K1A 1H3
1-800-282-1376